Open source help desk is software that provides free service over the years allowed to enhance and polish the product, gain popularity, and interest thousands of clients. This software is a customizable configured version. It has no boundaries and is perfectly functional for all users.

Open source help desk provides support, so it routes client Difficulties and queries sent by email, contact forms or live chat into a platform.

Now, products and services govern the business sector. For business in the modern world, it is necessary to have a web and social media influence, and the client has become tech and media-savvy. A vital element of running a business is assistance and query management to help clients with the difficulties linked to products and services. It became more complex when clients resorted to the internet or social media as a medium to convey their queries and issues.

Now, businesses have very comfortable and efficient software to tackle all the complications and clutter of query management and customer support. All the complicated processes become smoother, and it maintains a lot of time and resources, making business efficient.

Advantages of Open Source Help Desk

• Provide connection- An open-source help desk software will provide clients and agents with points of connection concerning problems and queries with the business. The connections are provided through email, SMS, website, instant messaging, and contact numbers. Clients can reach the business through any of these means of communication to get their queries dealt with. It also grants convenience to the agents and managers and keeps their workspace clutter less.
• Ticket allotting and management- All the client queries and complaints are regularly distributed receipts and tickets by an open-source help desk software. The progress can be traced through the ticket numbers from point of contact till the queries have settled. It also keeps track of duplicated queries and notifies them to deal with them mutually.
• Inquiry-based and FAQ formulation- This is one of the most vital advantages of open-source help desk software that simplifies the query process to a large extent. Frequent queries are arranged into FAQs and 'How to' inquests that allow agents to focus on unique and urgent quests. Customers can retrieve these FAQs at any time and save their time from the query application process.
• Devoted Dashboards and free the jumble- This feature is fundamentally for the agents and directors. With dedicated dashboards for various forms of data, the agents can view all continuing processes at once. Upcoming queries, resolved queries, and in-process queries can be checked at once, and the aggregated data also be at the same time. Directors can trace the agents by their dashboards and keep in check the resolution flow of the agents. It efficiently clears the clutter and heaps all the essential data and processes in one place in the same frame.
• Mechanization - An open-source help desk software will efficiently automate a repeat method that stores time. Stuff like ticket allotment and query resolution warnings are automated by the software itself. The form filling process gets automated by maintaining track of repeated customers.
• Analysis- Analysis is crucial when it comes to running a web-based business. It executes timed data and predictions of expected data as well. An open-source help desk software takes care of the analytics as well as organizes all the data categorically. Analyzed data can be retrieved on the software at any provided point.